Alternative Payment Models Improve Health Outcomes for Patients

Value-based care helps organizations like Summit Health embed care coordinators within practices who work one-on-one with patients and help them stay on track with their doctors’ appointments. This personalized, coordinated care is only possible through Medicare’s Alternative Payment Model (APM) program.

Brenda's story:

After Brenda’s home was severely damaged, she felt so overwhelmed that she missed her annual wellness visit with her doctor. Rather than mark her as a “no-show,” a patient care navigator with Summit Health followed up with Brenda, because the navigator knew how integral the results from her annual lab work were to managing her diabetes.

After Brenda explained her situation, the care manager worked with her to book new appointments. The care manager notified her provider’s office of Brenda’s circumstances so they could better support her in the future.

Summit Health’s coordinated care allowed Brenda to get back on track with her medical visits. Today, Brenda is grateful for the deeper connection between her and her healthcare provider, which helps her better manage her health.

Value-based care models allow organizations like Summit Heath to build meaningful relationships with patients and provide coordinated care. Without continued support for value-based care models, patients like Brenda may not get the support they need.

This patient story has been de-identified to protect patient privacy consistent with HIPAA – no real patient names are referenced, while the experience described reflects actual events.